Amazon India — oracle cards

Address:

144/2, bhima towers, chitralekha complex, officers' enclave , southern air command, Aakulam near prasanth nagar, 695011

I had ordered 2 oracle cards from amazon and paid the amount, till today the product hasn't been delivered and the customer service very conveniently says the product must be lost. If i set an inquiry it will further delay the delivery. I have already spoken to the customer service thrice and no resolution has been made. It has been over 19 days and there are no correspondence from amazon