Amazon India — Order #[protected]

Address:	560066
Website:	www.amazon.in

Hi,

I ordered this item on 6th Aug seeing that it is a Prime Delivery and the promised delivery date is 8th Aug. On 8th Aug morning, I received an sms stating that the item is out for delivery with the contact person's number. It was[protected].

I contacted the person thrice, he kept telling me that he will be at the spot in a short while. the 4th time I called at about 5:30 p.m., his phone was switched off. Now, THIS IS DISRESPECTING THE CUSTOMER, I will not accept this.

The next day, i.e 9th Aug, I received the same msg with the same number. I called again and the guy told me that his route was different and some other guy would deliver the item. I waited for the whole day no one called or came. Now, THE DELIVERY IS LATE as per Prime Delivery conditions.

So, now, please advice me shall I go the legal way because here, the scenario is completely about MISLEADING THE CUSTOMER WITH FALSE INFORMATION as the promised delivery time was not achieved OR you have a solution for this issue?

Please revert.