Amazon India — Order[protected]

Hello Amazon Team,

I hope this message reaches the right and some responsible person of Amazon who is really willing to help their customer and value the customer relationship.

I am an old customer of Amazon and AMAZON is my one and only preferred online shopping center. But the experience I had with Order "[protected]" and the way Seller and AMAZON has handled so far is terrible, frustrating, very disappointing and never expected from a brand name like AMAZON.

First of all when the item came, there was some defect and I had a discussion with Seller and he denied to repair or return or to entertain this. When I involved AMAZON customer care, first of all did not get much support either from customer care or seller but later after waiting for almost more than 20 days they filed A to Z Guarantee claim and asked me to wait for two weeks.

Now the two weeks of period is also over and 3 days past, no positive action taken from Seller or from brand AMAZON team.

There is no reverse pickup arranged by Seller so far. They just gave me a no and asked me to contact the GATI service, who is not even coming for pickup nor giving any expected date time.
This should be taken care of by Seller and AMAZON to ensure a pickup but I had to do follow-up.

Today I got an email from Amazon asking to provide "Tracking of Shipment no" otherwise they will close my Claim.

So tell me- What does your "A to Z Guarantee" claim mean, where you never bothered whether Seller has taken the required action or not, pickup has been arranged or not? and you are asking will close the Claim.

Please close the claim and also my Account. Can not do business with AMAZON.

If you want to really check what all has happened in this case then check how many times I have called AMAZON customer care, how many mails I have sent to Seller and Amazon.

I have not got any support from any of your Customer care team or from Seller.

This is my last try and after that I am closing my account with Amazon.

I know this is not going to harm anything to company like Amazon, But i am doing my bit of work to tell you that - Your service is not satisfactory and very disappointed"