Amazon India — Order #[protected] refund issue

Address:	500006
Website:	www.amazon.in

This is regarding the one of the order #[protected], at Amazon, as the product was defective and the reverse pick ws done on 23rd Feb via AWB#[protected]. From 23rd Feb2016 onwards I have been continuously following daily twice, with Amazon, I don't get any update on the progress, till today and every executive whom I talk or chat gives me a different statement and every executive asks me to discard the statement and promises of the previous executives and request me to give them another 24 hours to give me just the update and it has been more than 8 days i still don't get any update on the progress. I am neither asking them to resolve my request immediately nor I am expecting them to refund me immediately, all what I am asking is just update on the progress of my issue. Amazon was never like this and all of sudden it has become a nightmare make them understand and get any help