Amazon India — Order #[protected]

Address:	Hyderabad, Andhra Pradesh, 500084
Website:	www.amazon.in

I placed an order for the Seagate Expansion 1.5TB Portable External Drive ORDER #[protected] on the 25th of Jan 2017. The delivery was to happen by the 27th of Jan, 2017. I waited for the delivery on 27th January all day, but no SMS or call came. Later on I chatted with customer service and they said that they will deliver on 28th Jan 2017, and said an attempt to deliver was made. This was a lie as I was at home all day, and the update on the website showed that an attempt to deliver was made at 10:37 pm. On 28th I called customer service at 11 am and them sad that it will be delivered by 8 pm. I waited all day, without any update or call from the delivery person. So at 6 pm, I called customer care again and they said again that a delivery attempt was made at 9:20 am in the morning, which was a lie. Then I checked the order online and was surprised to know the order has been stopped and asked to return. SO I called cc again at 9:30 PM and they said I have asked for the product to be returned. Again a lie. I have been very happy so far with Amazon but was surprised with the lie being told by all the cust care and the waste of my time, and energy calling cc. I wanted my money to be refuned back so that I can place a new order and to that they said it cannot be done right now. I want to raise a complaint against Amaon for misleading customer, lying and then falsely blaming after charging me 5000 rupees. I feel very insecure about shopping with Amazon any further. I want compensation and proper action to be taken against this issue.
Thank you.
Sourav Majumder
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