Amazon India — Order cancelled by amazon and account suspended

Address:	Chennai, Tamil Nadu, 600041
Website:	www.amazon.in

I ordered online for MAC book and my credit card was debited. I then received e mail that i need to fax my credit card bill to Hyderabad. I was skeptical about faxing this information. They then suspended my account. Customer care says this is related to account and billing. They have no phone numbers and i cant be connected to them. It is so dumb and i don't know why they have a customer care. They say money has been refunded but I am yet to receive the same. I plan to move to consumer court for harassment, fraud, waste of money as interest and waste of time. Please give your suggestions on how to proceed.