Amazon India — order cancelled by seller & refund not credited

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530011

I k jyothi, have ordered a product on amazon on 7th august and the same has been cancelled by the seller on next day (Dont know the reason) and my refund has not been initiated as amazon gave reference number yia32tbx0000jyfcpu3t. As the order has not been cancelled from my side, my refund not credited till now, amazon customer service people simply escaping my advising me contact my customer care.. The executive whom i spoke didnt reveal her identity also (Name and employee id) simply disconnected the call by saying her name kiran.. How should we trust customer care person who denied to give her employee details.. I request amazon team to solve the issue my contacting banks customer care.. As a customer service its not your responsibility to check up whether customer account is credited or not.. I request you to close the issue as soon as possible and suggest amazon to settle refunds either to their paybalance or through cheque for easy processing.. Dont drag customer to follow up their bank for refund.. As the tranasaction initiated by amazon india its their responsibility to make sure it should credit in benificiary account.