Amazon India — Order cancelled without prior information

I purchased a mobile phone from Amazon. It was scheduled to be delivered today. The delivery agent called me today in the morning and said that he would deliver the order at that time. I asked him to deliver the same during 3-4 pm because I was outside due to some urgent work but he denied by saying that he works till 12 noon only and made several excuses. After some time, it is showing cancelled in the order page. As per my knowledge, the delivery boy should deliver the order till 9pm but he cancelled my order by mentioning that my mobile is not in running condition. I didn't meet him yet how did he made pre assumption that my mobile is not working. He made false accusation to cover up his fault. Really disappointed from this horrible service from Amazon.
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