Amazon India — Order delivery delayed without any update for almost 1 month after prepayment and denial of cancellation

Website:

www.amazon.in

Hi,
I have ordered two products at amazon.in on 5 oct 2016.
I was given an estimate that they would be delivered by 11th Oct.
They were not even dispatched by 11th Oct, hence I contact amazon customer care and informed them about the same. Customer care guys said that they couldnt do anything until the product was dispatched.
Finally the product was dispatched on 12th Oct and expected date of delivery was given as 16th Oct.
On 17th Oct, I got a message from the courier saying that the product has been delivered, although I dint even receive any call from devliery guy let alone the package devliery.
I did wait for one day for amazon to update the wrong status, but no action was taken.
I was forced to contact them, explain the whole situation. They went through the scene and finally told me that the package has been lost . When i tried to force them for answers how the lost package can be marked as delivered, they "bribed" me by giving me a 100 rupees gift card, and ensure that order would be delivered by 19th Oct.

It was on 21st Oct, I had to contact them again because no package was delivered to me.
Every time I spoke to a customer care representative, they have these precooked answers of "I would ensure the package would be delivered at the earliest".
I contacted amazon customer care to send my package which i paid for, atleast a 10 times with no success.

Today, on 23rd Oct with no delivery yet, I have decided to raise a complaint against them here, hoping for a better service and delivery of my product.

Product details :

Cancelled product (the one which was lost by amazon)
1) ORDER #[protected]
2) ORDER #[protected]

Replaced order
1) ORDER #[protected]
2) ORDER #[protected]