Amazon India — Order for shoes

Address:	New Delhi, Delhi, 110014
Website:	Amazon

I've placed an order on 04/05/2017 for order #[protected], doc martin men boston white sneakers
Sold by rocketsalesenterprise rs.1, 199.00

Item subtotal: rs.1, 199.00
Shipping & handling: rs.0.00
Shipment total: rs.1, 199.00
Paid by visa: rs.1, 199.00

Now when i'm login to the app or website they are saying incorrect password. After resetting the password thrice i fed up and contacted customer service so they said you've to mark an email to account department. I ask him to transfer the call to supervisor advisor hemant refused for the same.

Want to know if they want to put my account on hold they should've not taken my payment. After making the payment and confirming the order with next business day they realized that my account should be on hold where in i entered my all details before making the payment. I could've placed the order from doc marten website but i trusted these amazon #. They took my money and even didn't inform me that my account is on hold for some joy.

First of all they are breaching code of conduct. They've wasted my previous time and failed to deliver the order on time as they stated. Also i felt like thug and harassed by amazon.