Amazon India — Order Id[protected] Ordered Product was tampered. I received a old laptop instead of Dell laptop

Address:

Heritage Manidhari Empire, 205/33, Yashwant Sooth Mill, Akkalkot road, Solapur

Order Id[protected]

I have ordered a Dell laptop on Amazon and on 18th August I received an old laptop instead of Dell laptop in the Amazon package. The Amazon package was tampered. I have raised a investigation request on 18th August as per the customer service of amazon. They said it will take 3 days to investigate this issue and on 22nd August when I called them they said they require 3 more days to investigate which is longer than usual. I have made a payment of 57000 online for this laptop. I need a refund of this amount as soon as possible. Amazon is not providing me the refund nor the Dell laptop that i have ordered. I'm stuck with this issue and Please help me with the refund of this order. Amazon customers are not helping me with this issue. I'm not able to attach photos in this complaint, please reach out to me ASAP.