Amazon India — Order ID: 5957 --Second hand product REDMI POCO C3 has been delivered instead of new one

Order date: 25th Aug
order number: #5957
We have ordered a new phone (POCO C3) and it was received a phone on 29th Aug 2022, which was mentioned brand new with company seal. But after two month o[censored]sage, it started to have troubles. As it is under warranty period, we got the phone to the service center and saw the details, it was a day-light burglary.
The phone was already used and activated back in 2021, which shows that the warranty period has expired.
We dont trust Amazon anymore all we need is refund of entire amount which we spent on buying this phone.