Amazon India — Order id: ORDER #[protected]

Address:	Bangalore, Karnataka, 560067
Website:	www.amazon.in

Very much disappointed with the whole delivery process of this item.
Only mistake was my end is to tell the customer care to change the address.
When i called customer care of amazon for new delivery address they told me to inform them when the package will be with the local courier, so i did the same.
On 11th of April morning I checked the status and told customer care to change addres and they told there will be no delay in delivery and it will get deliver on tiem i.e. 13th of April 2017. But strange thing was they were not updated any tracking from 11th of April and it didn't get deliver on 13th. Then I called customer care and they told 14th surely it will get deliver and I told them as package is already in bangalore please proivde contact details of courier, but they told they were not having it, so I asked then how you guys are telling that it will get deliver on 14th.
So on 14th also I didn't get any call from courier service, so I called customer care, and this time they told 15th and they will send complain through mail to courier agent. Very much surprised on the customer care that they were also having information which I was able to see on the amazon website, they were not having any extra information and not even the courier contact number.
When on 15th I called customer care they told I will deliver on 18th. So they just started giving me the dates, they were not interested to track the actual status of the package. So I told them to give tracking information as there were not update from 11th, and customer care simply ignored to give me.

Strange thing was when this item was automatically got cancelled and refund was processed. So whole 10 days I was just waiting for the package and got some consolation words from customer care. They were like god, that even not having tracking information of the package they were simply telling me the deliver date.

Surely very bad experience from Amazon.in and thanks