I am the registered Amazon account holder and wish to raise a consumer complaint regarding non-receipt of an order that has been incorrectly marked as “Delivered” in Amazon’s system.
Order Details:
Order ID:[protected]
Order Date: 20 January 2026
Delivery Status: Marked as Delivered on 24 January 2026
The above order was placed from my Amazon registered account and was scheduled to be delivered to my residential address. However, the product was never received at the delivery location.
My wife, who was present at the address and is the intended recipient, has clearly confirmed that no delivery attempt was made and no package was received, despite Amazon marking the order as delivered.
Delivery Details:
Recipient Name: Arulsangavi G
Recipient Phone Number: [protected]
Delivery Address:
2/64, Bendarahalli (Vill & PO),
Pochampalli (TK),
Krishnagiri District,
Tamil Nadu – 635201,
India
I have already contacted Amazon Customer Support multiple times regarding this issue. Unfortunately, the matter remains unresolved. Amazon has failed to provide any valid delivery proof such as:
Recipient confirmation
OTP verification record
GPS delivery scan
Delivery photograph
Marking an order as delivered without proper confirmation or proof amounts to deficiency in service and unfair trade practice under the Consumer Protection Act, 2019. Was this information helpful? | 
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