Amazon India — Order not delivered as per the due date, its too late

Address:	560037
Website:	www.amazon.in

I have ordered one item with order number: #[protected], which was a defective one, i raised one return replacement for the same, and its shows 4July expected Delivery Date, but i got SMS on 1July that your order will deliver, but from that date to today am waiting. And the Status continuously changing and finally its showing Additional Address required, where as i never got any single call from any of the Courier Delivery Person yet.

Finally from 1July am checking with Amazon representatives, and they are simply taking time where as doing nothing. I have sent lots of mails and request for the same.

I approached them to give the Aramex Address or any particular Phone Number so that I can contact which also gone in a waste.

I need immediate solution on the same.