Amazon India — order not delivered but marked as delivered

Address:

Thiruvanmiyur, Chennai, Tamil Nadu

Hi,

I ordered an USPA shoe (order number:[protected] on 9th September 2019 and got a call from the delivery agent on 13th September 2019 13:41 hours from the number +[protected]. I was not available at the shipping address mentioned in the delivery and when I informed him I was not available at the location the delivery agent said he'd come back at 08:00 PM to deliver. Subsequently, the delivery executive marked the product as delivered at 13:59 hours.

I called the same number again at 08:20 PM and the delivery agent said he'd come deliver in some time. After waiting for about two hours, I dialed the same number again at 22:21 hours and call was left to ring with no response.

I tried again the next day 14th of September 13:30 hours and the call was re-directed to Amazon IVR stating that there is no product available to deliver. I immediately rang up the Amazon customer care to raise a case and the team requested 5 days for investigation. The investigation team completed their investigation and closed the case with the comments that the product was delivered. When I requested for proof of delivery, the amazon customer care is refusing to share such detail with me.

I re-opened the case again asking the investigation team to reach me, as apparently, no one from Amazon contacted to hear my side of the story. The case has been closed again now with the same comment however the amazon team neither reached out to me nor did they share the proof of delivery.

I'm absolutely gutted and shocked that such a big organization like Amazon has a very big loop hole in their delivery chain that they have no proof to track delivery. All the conversation with the delivery executive happened via Amazon number and just by listening to recorded conversation the team could have easily found the product was not delivered as mentioned.

I'm flagging up this case in different avenues to highlight the issue with Amazon delivery. Hope posting in this forum will also help.