Amazon India — order not delivered but showing as delivered

Address:

Shimoga, Karnataka, 577202

Dear Team,
Further to above subject today I supposed to receive one product it's Tracking ID[protected].
Today morning I got one SMS from your end informing about the delivery status i.e., "Arriving early: Kayos Botanicals Antifungal Soap with Tea Tree Oil & Neem - Body Wash Foot Soak for.. will be delivered today. Track: http://amzn.in/d/3TcBVpc.
I haven't received SMS which furnishes agent mobile no. As well as PIN.
None of your staff member has not been called me. More over it's showing that product is delivered and signed by me which has not been done. Where is my ordered product ? Where is the PIN and agent no.? I need confirmation and revert for this mail on top priority.

Regards
Shwetha M S