Amazon India — order not delivered then cancel out the order themselves - order #[protected]

Website:

www.amazon.in

I have placed the order of Honor 7X Phone wiht Amazon India on 11th of Aug'18 the order was supposed to place at my residential address on 20th Aug'18. However delivery has been attempted twice on 20th and 21st Aug'18 by the courier guy and amazon team even after knowing the fat that I was not at home and it was pre informed to both. Also now on 22nd when I asked to make the delivery in the morning as i was on holiday then i got the response from delivery boy that I could not make before 2:30 as we have instruction received from amazon team that parcel should be place after 2 pm only. Also, this was not informed by amazon to us. Somehow, we could able to meet with delivery guy on 22 nd afternoon but the problem begins more from here as he informed that package ID was not able to scanned through my phone which was on the packet and it was misprint because of which it was not scan. So customer care team has confirmed to him that cancel out the order. This was even not informed by them ( Customer care team ) to us. Also, when we were calling to customer care team/ amazon retail team they were continuously telling us the package would be delivered by 9 pm. So, they ( Anurag from amazon retail team and Suresh ( Senior of Anurag) making the false commitment just to get avoid the situation. This happened with me earlier as well when i placed the order of one plus five in sale. Similar, situation happens again when i placed the order in sale. It simply mean that amazon India team does not have control over the courier facility as they are third party vendor along with that they don't be accountable for their acts like, now they have cancel my first order and also mention against first order you will get refund. However the new order they have requested me to place would cost me huge. Also, , I have wasted out whole 24 hrs on such small value phone and cost of 8 hrs for me is of same value i.e value of phone. I want authority should take serious action against the false commitments made by amazon and made a committee for such kind of cases in which discounted product sold by amazon either by some other means not dispatched and having benefited by amazon itself though increasing their sales by showing more discount and then later on not dispatch product.