Amazon India — Order not delivered till date, as per offer it supposed to delivered on 05-jan-2017

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.amazon.in

Order #[protected], order placed on 4 january 2017. As per offer during booking, it should suppose to delivered on 05 jan 2016.

On sat, jan 7, 2017 at 6:30 pm one sms received from am-amazon to my registered mobile number.

“sms: we could not deliver your order as customer was not available. We'll attempt on next working day.”

On sat, jan 7, 2017 at 6:30 pm one mail received from [protected]@amazon.in to my registered email id.

“subject: your amazon.in order #[protected] could not be delivered as customer was not available.”

I placed my call request to the customer service representative: mr. Uttam s, who has confirmed that “in actual amazon didn’t send any one to my given address”

What is this, is this the service/offer provides by amazon after debiting amount from customer’s account for the order. I was desperately waiting for my order in the given address.

Regards,
Santosh kumar