Amazon India — Order placed monday 8 may 2017 order #[protected]

Address:	560008
Website:	www.amazon.in

Dear Sir,

With reference to the above, kindly note that the order was placed in Amazon.in and got delivered on 10th of May 2017. Finally I found the IDOL is small and not properly fitting in my temple, hence I have requested for the return and it had been picked up by your courier representative on 11th of May 2017, Thursday. same day one more person visited at my place in the evening to take back the product, but once he came to my home we told that the product has been picked up in the morning already and finally he found in his check list that our name is not there for reverse pick up and he left.

The payment was done from my husband's card (Tanmoy Das) of Rs. 7979/-

Since then, we are waiting for the refund and no clue as yet by your customer service team where the product is !!! Is it my fault that the product did not get deliver to you. And they are asking for the courier slip which your courier boy never gave us. How can i give the slip then ! I was not told while raising the return request that I have to take the slip or your courier person also never bother to give that. I hope its not my duty at all.

I am not getting any solution for this mess. I have sent several emails to your customer service team, but no solution.

I have waited for a long, but now I cant wait for any long. I need to use the money for something else and about Rs 7979/- is stuck with you.

Please help me to get the refund immediately as the expectation is too high from such a reputed organization.

There must be some database where its been indicated that who picked up the product and where it is.

Please help me to get it resolved soon and help to get the refund. Amount is also high.