Amazon India — Order was not delivered

Hi sir i placed an order on Amazon @ 12 am deals on discount, i ordered it on 4th August nd the scheduled delivery date was 9th Aug, still now they didn't delivered my item, i don't want refund i want replacement nly, they are playing with me, i almost called them more than 30 times including chatting with Amazon customer support . The last 4 digits are 1947 of the order id, they already shipped it they're not giving the exact location i am waiting for that product, i[censored] can't deliver a product why the hell u guys accepted it nd shipped it, still now it's showing in the transit, please help me to get that order r replacement, but i doesn't want refund