Amazon India — ordered mobile device not received yet

Address:Thane, Maharashtra, 401201

I had ordered oneplus 6 mobile on 25th july 2018 from prime account. Till date i haven't received the product & when i have contacted customer care on 3rd aug 2018 they told me the product have been damage at their end and they are dispatching another product which amazon suppose to done it earlier. When i requested to deliver it at least on 4th or 5th aug 2018 they refused to guarantee the delivery. And worse thing they have mentioned in order replacement of the product which i haven't received yet. I want amazon to pay compensation for mental agony.

Old order id :[protected]

New order id :[protected]
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Amazon India customer support has been notified about the posted complaint.
Aug 07, 2018
Updated by Leon Dsouza
No update so far
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