Amazon India — Ordered Oculus Quest 2 worth 35000Rs, received very small package

I have been an amazon customer for more than 4 years. I am writing this mail with utmost disappointment with amazon india customer service. I have ordered oculus quest 2 VR from https://amz.run/4rGE for 35000 INR (479.83 USD) and received a very small package instead. I didn't even open the package as I know that Oculus quest VR will come only in a large box and will weight around 2 pounds, the package I got weigh less than 0.2 pounds and I understood that I got scammed by the seller who is https://amz.run/4rGH I saw that there are other buyers who has the same experience on the same time in the seller feedback. So I raised the issue with Amazon for a refund and they asked me to send the pictures which then I sent as proof, the package was labelled and unopened so that it would be clear that I didn't do anything with the package. I have been using amazon for 4 years and ordered 100s of products till now but never faced any such issue till now. I was confident about the investigation and was waiting for the update. Today I received a response from the investigation team saying that the correct and complete order was delivered to me intact and they can't initiate a refund. I was totally shocked by the response as it's clear from the photos that the package does not contain a VR as the dimensions of the package is very small. I still have the package which is unopened. Now I have no other options as I lost 35000 Rs which is a huge amount for me. Please assign a new investigation team and investigate properly by checking with the courier company. I know that the courier company will keep the weight of each package and that is enough to understand that this is not the right product. Actual product will weigh 1.8 pounds as per the specification in the product page, however the package weight is less than 0, 2 pounds. I am attaching the photos of the sealed package from amazon. I trusted amazon till now. Now my trust is lost as well as my pride is shaken to the core as the investigation concludes that I was trying to cheat amazon.

Order ID: ORDER #[protected]