Amazon India — ordered omega juicer and paid rs. 29000+ on 26.11.2019 and amazon cancelled the order without authorization on its own on 02.03.2020

Address:560048

I ordered a juicer omega make online on 26th november 2019 paying more. It was supposed to be delivered to me by 29th november 2019. Repeated requests have put my order saying product in custom clearance. No one responded to my requests.in between, the same product appeared on amazon's web site with price as 89000/- for a brief period of time. They must have sold my product at a higher rate, i believe. After one such call on march 2, 2020 amazon unilaterally cancelled my order and when i protested the same 3rd march 2020, i am assured of redressal. So far no one has contacted. This is the sorry state of affairs at amazon. They don't really care for customers. They think indian customers can be taken for a ride because of our lax system. This company has to be thrown out of india and its high all act.
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I haven't recieved the amount yet... I had ordered 2 products and it says that the amount has been transferred to my account but till date I haven't got it... I even spoke with the bank manager... I tried calling also... the total amount is 1600...

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