Hi, The issue is about order number #[protected]Tracking ID:[protected] of a OnePlus 11 mobile phone (16GB/256GB Eternal Green model) which was priced at Rs. 61, 999. The product was damaged and returned by the delivery agent while it was out for delivery. It was an extremely urgent requirement for me to get the mobile phone yesterday. However, I didn't receive it, instead what I had to go through was an intense mental trauma. I had to call Amazon Customer Care Team several times to get my refund amount. After receiving the refund today I was shocked to notice that I've been charged an interest of Rs. 421.64 by Amazon Pay Later. On calling the customer care team they asked me to talk to the lender Capital Float. However, the Capital Float agent said that since the fault was Amazon's they need to refund me the interest amount and not Capital Float. Otherwise I've to pay it from my own pocket. On calling Amazon Customer care again I requested them to provide me the interest amount of Rs. 421.64 as Amazon Pay Balance as a kind gesture so that I can pay the interest as the fault was not mine since I didn't cancel the order from my end. However, they straightaway rejected my request to provide me that mere Rs. 421.64 interest charges. Now I've to pay that interest amount from my own pocket. This is really not expected from such a renowned company like Amazon. On top of that I noticed that the exchange value of my old OnePlus 6 mobile phone has also gone down from Rs. 11, 700 to Rs. 11, 200. Now I'll be even at a loss if I try to buy the same phone again under exchange. This was a totally disastrous and horrifying experience for me to buy from Amazon that too after being a Prime member. If a Prime member is ill treated in this way I don't know what will happen to normal customers. I'm really saddened today by how badly Amazon Customer Care team and it's delivery team is treating it's customers, and this is not the first time I've been facing such issues. I finally didn't get the OnePlus 11 phone, had to go through tremendous mental trauma and harrassment by Amazon, and now I've to pay the interest for a product which I never received due to the negligence of an Amazon Delivery agent. I hope my issue will not be ignored and some resolution will be provided by Amazon's senior management team. I shall wait for your response. Kindly to the needful.
Attached are screenshots of the Amazon Pay Later interest charges and my chat with Capital Float agent, for your reference.
Thanks and Regards,
Shibaji Chattopadhaya.
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