Amazon India — Orders are promised but never delivered and they lie that we refused

I ordered for Bharata 600 BC boardgame but the product never come and Amazon system says that i rejected it. This is so frustrating.. they promise items for one day delivery and they are never available. The status will show as on the day till the day of delivery and then it would change to damaged or refused status. The same thing happened with a smart watch that I didn't get even after placing orders thrice. Last time, I ordered 3 watches and yet i got the same message of damaged good again and again for all of them. Now, the same thing is happening with the game. My kid has been eagerly waiting for it to come and the seller didn't bother to deliver. Instead they told a lie and said that I refused to take it. It happened on the same day when i already recieved 2 products from Amazon but only for this I got the refusal note that too at 10 pm. When i call the customer service, it revolves around the IVR and only confirms about cancellation and return. It never connected me to any representative. There is no way to raise a complaint when this happens as the system doesn't allow us to voice our concerns.