[Resolved]  Amazon India — package not delivered

i had ordered a phone on amazon.in on 22nd oct 2014(order no[protected]. the estimated delivery date is on 28 oct 2014.but the phone not delivered yet. i paid money using my debit card. amazon.in tracking shows that the package arrived to gati courier facility on 1st nov 2014. in the gati site it is mentioned the assured delivery date as 3rd nov 2014. but still product is not delivered. at this situation i cannot cancel my order because amazon will refund amount only after get their package to them . so please take legal action on those two amazon.in, gati courier. they are cheating people by taking money.please take necessary actions or solving my problem. 14 days completed by today, i had called amazon.in 10 times, every time i call they are saying that your problem is escalated. you will get the order delivery by today or tomorrow. but not improvement had taken place. still my package is in transit. Please help me by taking legal actions on them