Amazon India — package not received but under the tacking it shows as delivered to the customer

Address:

560065

My packet from saree mall the scheduled to delivered on 9, november 2018.
In the noon time delivery agent call me and told to come and picked the parcel from somewhere close to a bank. He did not come to my living address. But he did not come for this parcel.
Again, in the evening, he called me (Delivery agent (Phone: [protected], also i received call from this number: [protected]) and told me that he will bring the parcel today (10 november 2018). I believed it and said okay.

Again, unacceptable time for a business call, around 10.22 pm delivery agent and some other person together called (Pone number [protected]) me and asked that i received the parcel or not.

I said that i didn't receive because the delivery person did not come to my address. Then again they told me that the parcel will come tomorrow. I accepted it, because i thought that they will not cheat and they are honest amazon delivery people.
At 10:43 i received email to rate the delivery experience refer to this order (Attached). Then i check the delivery status, and saw that they updated the tracking as the parcel delivered to the customer at 10.42 pm (Attached).

For this delivery, i got the delivery agent mobile phone number and pin. If they can update final delivery status without getting the pin from the customer, what the purpose of sending a pin (Email attached).
Order tracking number:[protected]

I wish the amazon.in and as well as the saree mall together work on this complain.

Thank you and looking forward to see your response to this incident.
With regards
The customer of the order number:[protected]Ordered on 2 november 2018)