Amazon India — Pathetic amazon.in CUSTOMER SERVICES

Address:

Alappuzha, Kerala, 689511

Below was the mail sent by myself to the Customer Service team...
anyone does even care to look at such emails..

Hi,
SEND THIS TO CUSTOMER SERVICES LEADERSHIP TEAM
[protected][protected][protected][protected]
1) My priority concern WAS why the Replacement order was returned. BUT seeing the amazing CUSTOMER SERVICE my focus changed.
2)
Scene 1: My first order returned from like 20 miles from the address of Delivey and when contacted I was said the item got Damaged.
Scene 2: The above was conveyed to me by someone called CSR1 (Please check the logs if incorrect) and she promised that a GC of 50Rs will be credited which never happened and I really DONT CARE. Even during the chat I showed my displeasure of getting that GC.
Scene 3: After couple of discouraging interaction with the CUSTOMER SERVICE REPRESENTATIVES (CSR) I decided to have a replacement order. Initially I decided not to order again but being a Prime CUSTOMER in US, I was melt to go ahead with the replacement order.
Scene 4: Today I received a mail again saying the item was returned to the seller. AGAIN FROM THE SAME PLACE IT WAS RETURNED EARLIER. WT!!!
Scene 5: Reached to CSR with hope of getting some information and assistance. I was first connected to CSR2 . She casually looked into the order and said it was returned to seller ... and obviously she don't know what to do in such situations. May be she is a fresher. I got frustrated and then made her frustrated; by now she is in no mood to provide any information and told 'i[censored] want to escalate email to cs [protected]@amazon.in' .. as though she was so attentive and providing me with all the details.. don't know if people in India do know what is CUSTOMER SERVICE?
Scene 6: the above lady connected me to CSR3 from Leadership team and with interaction with her I found why CSR2 Was having cold response..
Yeeessss you guessed it .. 'BOTH REALLY DIDNT CARE ABOUT A CUSTOMER!'
I asked the question to CSR2 that didn't anyone from US took session on CUSTOMER Service.. only to find out from CSR3 that the Answer is NO. It seeems CSR2 didn't even knew there was a Amazon US ecommerce website... btw I know some Session was provided by US CSR team as the way u start and end is like in US style but the actual content in the middle is like Indian style...

In fact CSR3 said directly that the money will be returned and that's all Amazon can do per the policy... Yeah Mam I know that.. give us CUSTOMERs some break...

Really Amazon.in .. are you going to have such a CSR AND ITS LEADERSHIP team... if so we will have lots of fun email like this... LOl... BTW.. after writing all this I really don't care what u do... as I know nothing will happen and you don't give a beep to customers satisfaction... the least I would have expected was to refund the money immediately... if it was a return from my end I agree the money should be refunded only after the return receipt by seller.. in this case we have never seen even the Courier vehicle passed anywhere near our house.

If someone gets emotional after reading this please give me a call @ 001 &@&$789&&$)