[Resolved]  Amazon India — Payment not credited back

Address:	INdia
Website:	Amazon.in

I made an attempt to pay my credit card bill of Rs.13862/- through Amazonpay on 17-07-21. The amount was deducted from my bank account and I got a confirmation SMS from my bank. The transaction was succesful but Amazonpay declined the amount and money was not credited back even after one week. So I contacted the Chat Support and the executive assured me that the money will be back in my account by 27-07-21. But that was false assurance as the money was not credited back. So I made another chat with another executive on 27-07-21 and he assured me that the money will be back today ie..27-07-21 itself and if not credited to reach him back and he will help me with "exceptional ways". He assured me that he is making a note of the same and will make sure that this is addressed in a priority basis for me. But till today ie..31-07-21, nothing has happened and all that I got are false assurances. Now they are saying it is the bank's fault