Firstly I have one feedback for your customer support team that they are seriously very disgusting because I m telling my issue over the call and 2 times they disconnected my call because they don't have any answer of my questions. Now listen, I don't want to waste my time and yours also. I have received my order on 05th Jan ( Safari Ray Polycarbonate combo set of small medium and large ) my order I'dis[protected]. And I have registered my complaint on 06th that have not received my complete set and also registered a complaint on your customer support department. After that your investigation team told me that we have to investigate and i will took around 3-4 days I agreed and after your investigation my return was scheduled for 10th and with a proper box and the item which I had received returned by me to your delivery partner and also your delivery partner scan the code after that one your customer support agent told me that your refund will be received in 3-5 days..on 13th I again called your customer support team that I have not received my refund they told me that your items is not received by the warehouse team yet..but on 14th I again called your team and on 14th item is successfully received in your warehouse and customer support team told me that refund Will be initiated in 2-3 days but now yesterday I called them and they are saying that the item you return was wrong? How could your say that? Is this is a joke? Your pickup partner successfully scan the code and also checked the box and now you are saying that I have return wrong item? I have already shared photos with your when I received wrong item. Please don't take it easy otherwise I have to take legal action.
I completed denied your email and I want my refund asap. Got it. And I want call back from your side ( Account team) because I have already wasted my lot of time. You can check my order history. How much business I have given you. I am also working in MNC and we are using amazing business account so please don't create blunder and refund my amount asap
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