Amazon India — payment not received, refund not received

Address:

Near freinds zym club indra colony rohtak, Rohtak, Haryana, 124001

Sir my name chandan. I have order asian shoes for amazon. But my mistake size select. I cancel the order. And talk to customer care. He told me your payment has intied on 23 oct. And your payment transfer to 25 oct bank account. Then i next day call again customer care then he was told me your payment transfer to account on 29 oct. But i call today customer care then he told me you could call bank customer care no your payment intieted here.
Then i call bank customer care no he was told me your payment not intiate was
Amazon. Then i call again customer care then he was told me you wait 2 days
31 oct your payment transfer your account. Sir i request you please solve this problem and punishment this amazon. Sir i hope you can help me with regards.
Thanks