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Amazon India — Payment was deducted and order was failed. Never received the refund. Transaction ID P[protected]

I have been following up on this multiple times and have not received the payment for a failed transaction. I had contacted AmazonPay and they are saying that the transaction was successful from their end.

Here are the details:
Seller PHARMEASY
PHARMEASY Id PE-[protected]ebef-1
Transaction ID P[protected]
Payment date Thursday, 17 February, 2022 12:56:26 PM IST
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