Amazon India — pending order no.[protected]

Address:

Chennai, Tamil Nadu, 600020

I have ordered VIVO V9 Pro on 11.10.2018 vide order No.[protected] in offer and was supposed to receive on 13.10.18.But i received a call from the courier boy on 12.10.18 when i was in the Office for the delivery and exchange cell which was in home.I requested him to come on 13.10.18 the next day to deliver at my home address i.e delivery address and he agreed.Surprisingly he has return the cell to the cell on the same day evening stating that the exchange cell was not available.On the same day i have contacted the customer care officer and he assured me by booking the same cell vide order No.[protected].The status on my app shows..Delivery date is pending.(Recorded call data can be verified).Again on 15.10.18 called the customer care regarding the payment for the new phone ordered on 13.10.18. I was told not to worry and and shall be mentioned in the phone delivery statement.(Recorded call data can be verified).Again when i contacted on 17.10.18, i was told that the refund payment was initiated and the phone can not be delivered and to book again without any offer, which was over by 15.10.18.Till the offer was on, i was misled by the customer care officials the the phone shall be delivered with the same offer price for the order made on 13.10.18.Once the order date is over, i was advised to book again.Due to the negligence of the delivery boy, the product was returned to the seller without any further attempt.If he would have told to take the delivery on the same day and shall be returned if fails, i would have done some arrangement.Instead he promised the delivery in the next day but cheated.Now the customer care officials also misled me and await till the completion of the offer period and cheated.If i would have intimated about the second booking on 13 th itself i would have paid again.
As on now my second order mentioned above is still pending and request for the delivery.
Regards