Amazon India — Pending refunds/Amazon harasses/ customer executives tell lies

Address:	Gurgaon, Haryana, 122017
Website:	amazon.in

For these refunds pending since more than a month now;
Every time I call Amazon executives, they tell em lie and some fake dates that the refunds are processed; but in truth they are not processed;

i have also check ed reference no earlier provided with my bank;

i want amazon to inquire thoroughly and provide em details as below for the below:
Order no Pending refund from amazon Bank? Reference no?
Voaka Women's Sling Bag (White, Boxsling) ORDER #[protected] 599 ? ?
Tynor Elbow Crutch - Universal (Adjustable) ORDER #[protected] 535 ? ?