Amazon India — Phone having manufacturing defect delivered

Address:	560068
Website:	amazon.in

Amazon has done big fraud with me. I have got the delivery of my phone it was working fine. Within 24 hours only the phone started troubling me like hell.

the drop down settings window which comes from the top was coming in between every single window I was opening I was trying to close the same but is was no allowing me. Even the task manager was not working I was trying badly to control it but the phone somehow gone to airplane mode. I am trying to control the phone but its did not worked out. After that I re-stared the phone then again it was out of control. I kept the phone aside and kept it like that.

I have written so many e-mails to customer care they asked me to install SmartChk app. I just do not understand the concept of doing the troubleshooting on the very first day of buying the product.

Then I called cm customer care of Amazon and I told him about all of the drama that happened with that phone. That guy put the call on hold and told me that I got a confirmation you can go ahead and exchange the product. I told him I do not want to exchange the product I want refund, I do not want to buy any phone from your web site. You people are fraud.

He again put the call on hold and have a word with some one, he said Mama I am transferring the call to our Refunds and return department, I said Ok, He put the call on hold and again he asked me that are you comfortable in English, I said yesI am,

He again put the call on hold and then transferred the call. The call landed to escalation department and she again asked me to do troubleshooting. That executive told me something else that I have got the confirmation for the return/refund then why the hell again same questions.

That escalation lady was not at all talking to me about the previous executive. LOOK THIS IS SERIOUSLY FRAUD THAT SOME EXECUTIVE SAYS YOU CAN RETURN THE PRODUCT. NOW you are asking me for all that BS again.

i am not a rich person who can buy again and again new phones. i am seriuosly sick of this, i begged in front of that escalatin lady but she disconnected thecall.

PATHETIC CUSTOMER SERVICE, PATHETIC AMAZON. STUPID POLICIES, DON'T WANT THAT PHONE AT ALL.