Amazon India — Pick never happened

Address:	Pune, Maharashtra, 412105
Website:	www.amazon.in

Hi,
I ordered product from Amazon and I was delivered a damaged product. I requested for return and scheduled the pick up time between 4 to 7 pm. Pick up boy called at 2pm and said he is coming to pick in 30 mins, when I told him the pick up between 4 to 7pm why is he coming early to pick up, he disconnected the call saying he is cancelling the pick up. When I called to customer service through the app i was promised that product will be picked up on 5th may 2017 between 4 to 7pm. Till 6:45 pm i did not received any call or message from the pick up boy, when I called customer service representative he tried to convince me and asked again to schedule luck one more time, i refused because I can not keep waiting for pick up boy everyday, i also told him I wont be available for next few weeks ha reply was carry the product with you and pick up happen where you are. So funny, why should I carry the damaged product on vacation. I have waisted by 6 hours for that damaged product and 20mins to write this complaint . I will never buy any product from Amazon or will not recommend to anybody.