Amazon India — Poor customer service

Address:

Chennai, Tamil Nadu, 600044

This is the worst experience ever ordering from Amazon and be behind them forever. I bought a mobile and it was a new mobile, however the new mobile was not working properly so I called them and asked for a replacement and this has been going on since 4th Sep'16. I dont understand as why the replacement pick up cancels the pick uo and I get a message. When I call Amazon they dont give me a clear picture as why the pick up was canceled. Now about a long fight of 10days back and forth. My mobile was picked up and then when I call to check on the status after 2days of the pick up they tell me it will take 3-4days for the return mobile to reach Bangalore and only then will thet despatch the replacement. I dont understand as why are they maing the mobile to walk all the way from chennai to Bangalore. When I called them and asked why so much delay they dont have a proper answer. Then I asked for a compensation and Amazon said they could give me 150/- gift coupon When I asked them if they were serious they then offered me Rs 200/-. I was shocked and asked the agent if he was kidding, he said he will check and get back to me. When he came back he asked me as what was I looking for so I told him I need a tempered screen guard with a mobile case, he place me on hold and came back and told me that he can offer only Rs 200/- gift card and if there was anything else i could help him with. It seemed that he wanted to get rid off me. I never expected such a poor customer service from Amazon. Again I connected with another agent she too gave flase promise that she would help me and then she comes back to tell me that she too would get me a Rs 200/- gift card and I asked to speak to a manager or a supervisor the agent tells me that it wouldnt matter whom ever I speak to they too will offer the same. So my question is if they are offering the same then why do you need supervisor and SMEs you have all agents isnt it. it does not make sense at all. I spoke to a supervisor and she asks me to keep clam and she also ended up the call. This is not how you deal with a customer. This is really atrocious.