Amazon India — poor handling of delivery of product, not meeting timeline for delivery despite charging for amazon prime membership

Address:

Ghaziabad, Uttar Pradesh, 201014

I have ordered a branded laptop's power cord and adapter on Amazon with Amazon Prime membership. It was expected to be delivered on 13th June. Amazon delivery center was called to check when they are going to deliver the package on 13th June morning. They said after 2-00 PM and before 9-00 PM. No one came to deliver. But on the next day on my amazon account it shows that delivery was attempted. When I tried to call the Amazon Delivery center it does not receive the call stating that the lines are busy. Finally through Amazon Customer care chat the complaint was registered and they committed that it will be delivered on 14th June by 9-00 PM.
The delivery was missed on 14th June as well.
There is no way to call the Amazon Delivery Center or the Amazon customer care as the moment you give your registered mobile number - their systems are programmed to tell that all lines are busy and call later.
Thus Amazon has designed a system to harrass the customers and the whole scheme of Amazon prime is actually a great fraud.

Then I requested a call back and then they again commit that the package would be delivered on 15th June.

Only Time will tell if they will meet this deadline.

My suggestion is that people should not take Amazon Prime subscription as the Amazon's delivery service is very poor and the Amazon Prime is a way to make money and not give any great service of quick and gauranteed delivery.

With this kind of service being provided by Amazon - very soon its competitor would start putting Amazon at least in India out of business.