[Resolved]  Amazon India — Poor quality product delivered and creating hassles returning/replacing it.

Address:	New Delhi, Delhi, 110076
Website:	amazon.in

I ordered a mobile phone on 29/10/16. got it delivered on 31/10/16. Its touch stopped working on 04/11/16. When I tried returning this from my order page it was asking run a app on mobile. since my mobile was not working I called them. They said that I have to go to manufacturer service centre and get the job sheet/service denied certificate. I told them, I am a working professional and I cannot go since service centre is operational in working hrs. They say that nothing can be done without required documents.

Why do they not openly state this on their website, this change in return policy if it is going to affect so many consumers and flaunt that they have a return/replacement guarantee on ads.

I need my product replaced without going to manufacturer