Amazon India — Poor Service Support

Address:

TG 94,Gem Grove Apartment

I ordered a phone under exchange from Amazon on 14th June by paying money in advance. The delivery associate refused to take the old exchange phone which according to me was in perfect returnable condition.Order was cancelled by him and he left without delivery. Later i spoke to several customer support agents at Amazon and shared pictures of my old phone. They all accepted the condition and asked me to reorder promising they will send an expert different than the old agent. Trusting Amazon i paid again and ordered a fresh one. Unfortunately, it was same person who came again on 20th and again rejected my old phone despite my sharing the conversations with Amazon. I had no choice but to accept and pay the exchange amount. Needless to add that the delivery associate insisted on cash and not accept other modes of pay. Now it looks like i have been charged 100 each time for exchange besides exchange amount of 4150. I insist on Amazon compensating me with