Amazon India — portable sewing machine

Address:

6410006

Through these lines i wish to articulate my bitter and tormenting experience i had with amazon india. I had ordered a portable sewing machine on 14th july 2018, order no.[protected], costing rupees 1599/. The same was delivered to me intact. The sewing machine started malfunctioning after 3 months and ever since i have been trying to contact amazon customer care service on the toll free number[protected], but to my anguish and dismay, the response from their end, where they have to take heed to the complaints of the customers is very frustrating and negative. I have not been able to rectify the defect of the sewing machine and it is now a piece of junk at home. As a widow and senior citizen i am at my wits end seeking justice. Through this forum i am trying to get redressal of my grievance and hope amazon take note of this and contact me.
Jossy sebastian cell no.[protected]