Amazon India — power bank /denial of service to return

Address:	Hyderabad, Andhra Pradesh, 500033
Website:	amazon.in

Dear sir/ ma'am, i am writing this mail with complete apathy and disappointment of amazon team. They don't value the promises they makes and make harassment of customer. I purchased a power bank of mivi company which is faulty where they are denying to pick from my address and asking to courier with deadlines, however they promise hassle free return. I hope this forum will help and will take corrective actions.

I purchased a power bank (Order id[protected] dt 8-oct) from company which is faulty neither getting charged not its charging its charging properly, so i made a return on 18th nov. While returning i found that amazon asking to courier to their address and not picking from address. I spoken with their customer team (Chat) where they refuse to pick from address as they don't have the courier service in city like delhi. They shouldn't sell the product if they not have services.

I told that i am working person and wouldn't able to courier in short deadlines but they denied and asking the item should reach by 24th nov at hyderabad. The lady was only replying with same copy paste answer without addressing my issue which made me frustrated badly.

After been fed up, i asked to arrange call where the call received and immediately disconnected. I tried multiple attempts but the ivr also sounding wrong "we couldn't find your order and disconnected.in few minutes they blocked me on both mode they made my situation so miserable and feeling helpless and cheated.

If online portals will perform such misconduct where the customer like make contact to make his point. Second they are breaching to their promises also making denial of services even after getting paid. Their polices are only for their ease of business not concern to customers.

Request to help me in resolving the issues.

Regards
Shabab rizvi