Amazon India — prepaid order showing delivered but not received | |||||
My order number[protected]), date 10 october 2018, payment method - debit card In this order i have received only one shirt (Alcott) on 13/10/2018 and the rest have not been received by me which was 1. Two red tape formal shoes 2. Two john players trousers But it was showing the product has been delivered on 16/10/2018 and i have given the contact number for delivery was (+919696*20), even no one contacted me on the day for this delivery and the delivery pin was with me on my mail and i was in college that day. I have placed a complaint regarding this to customer care on 16/10/2018 and on mail 17/10/2018 they was said to wait till 19/10/2018 the product will delivered to me. I waited but it was not delivered so i made a complaint on 20/10/2018 they said the matter has been send to investigation team and i have to wait till 29/10/2018 to 30/10/2018. But today 22/10/2018 i have got the mail that investigation has been done and product has been delivered to me and further they will not assist and provide me any help. They will not provide me any refund/replacement. I think there has been some mistake by the delivery man as he/she updated wrong or have done some mischief and i'am suffering due to this as amazon was not helping me. When i'am contacting them they are disconnecting me saying that after investigation they will not further help me. I don't know to whom the product was delivered. Even they are not sending me the person who has delivered the product so that i can ask him/her to whom he/she has delivered the product and they are not providing me any proof of delivery of the product. Further they are not helping me any how they are disconnecting me on call and on mail they repeating they will not assist me anymore. Atleast help me in providing me every details because someone has taken the advantage of prepaid order. Please help me it is a matter of my reputation as well money. Even i don't know who has done this mischief. There is no security for prepaid order. Was this information helpful? | |||||
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Amazon India customer support has been notified about the posted complaint. | |||||
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I have faced the same problem. The delivery agent did not even call me. And since every customer care service is machine run by amazon there is no way i can even raise this complaint. Because this option itself is not showing. I am sure the delivery agents are stealing stuff by using this loophole. Big amazon scam.