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Amazon India — product and refund undelivered

Address:Thane, Maharashtra, 400601

Ordered product crompton cooler dated 3 nov 2019 with pre paid amount worth 9120 rs. After month of order date they said due to damage of product we can not deliver the product to you. I requested to deliver the same product since i waited for 1 month. But still no response from them. Till date the product is undelivered as well as no refund credited for the same yet.
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Refund Reference # 75503729357036208842832
I m not getting my refund... But it is initiated by amazon
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Horrible way of communicating coming from him asking stupid questions not related to enquiry nd horrible service
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