Amazon India — Product cannot be used...key component missing

Address:

Pune, Maharashtra

I had ordered a electric rice cooker from your website. Order #[protected] the deliver address (namely my sister) received the main unit (the outer body housing the electrical part and the sieved separator) without the container used for cooking the rice. Now she has to take it to a service center, pay for it and get a container? WHAT is the point of ordering online? Even a company like Amazon has no checks. If we had to go to a service center, we could have bought this in a retail store .