Amazon India — product delivery at bhuj

Website:

Amazon.in

I have ordered the product at bhuj, kutch but when it reached due to rakshabandhan i told them to keep there, and i will collect from them, but mistakenly my pin code wrote wrong 370001 and due to that even without informing me or contacting me they have qouted it as undeliverable and i have contacted them 6-7times but each time they are saying that that is not in there hand even they are not giving any delivery place contact so atleast i can tell them that keep the product i will take it,
How worst their service is, as this was my prepaid order my money has been also stucked so if i cancel i have to wait and the product has reach at my nearest hub still they are returning.