Amazon India — Product delivery - tracking number #[protected]

Address:	Hyderabad, Andhra Pradesh, 500029
Website:	amazon.in

Hi,

I am waiting for my item to be delivered from 24th oct 2016. It was supposed to be delivered by 8pm on 24th oct.
I am still waiting for the item, every day i get a notification about the dispatch and then by evening i get address details required.
When i called them they said sorry and it will be delivered byy tomorrow and then the cycle continues.
Have sent mail tried calling customer support, no response.
This is frustrating as the item i book was a birthday gift and i have pass days from the committed delivery date.

This prime thing is all fake, we are getting service worst then ever.

They add comments as they like on the tracking, i see one status were it says "customer reschedule the delivery". I was never contacted here and they added comments which makes no sense.

Below is the order details.
Tracking number #[protected]