Amazon India — Product is faulty, booked return request but not picking up the product since last 8 days

Address:	Ahmedabad, Gujarat, 382481
Website:	www.amazon.in

Hi,

I have ordered moto g4 plus mobile phone on 15th july 2016 & it was delivered to my home address with in 4 to 5 days. After receiving the phone, i found that it was heating so much. Also there was a problem in calling voice & signal.

There was a policy of refund of any product if one book a return request of this phone with in 10 days of receipt. I booked a return receipt on 23rd july 2016 & it was showing on amazon website also. The pick up schedule was 25th july 2016 between 8:00 am to 11:00am.

As we both husband & wife are working, i needed to take a leave for this task. On 25th july, the pick up schedule was changed by amazon without asking me. It was rescheduled for 2 to 5 pm on the same day. Again i waited for the pick up person whole day. But no body came to pick up.

Again amazon reschedule the pick up on next day morning without asking me. I called customer care, but they were unable to help it out. Again i needed to be at home on 26th july. The whole day passed, but nobody came to pick up the parcel. The same thing is happening again & again. Today is 2nd august 2016 04:23pm. Till this time, daily the pick up schedule is modified by amazon & no body contact me for pick up yet. Daily i am calling to customer care & they are unable to solve this stupid issue.

I have called customer care so many times. Sent emails on their emails id. But till date no result came up.

If they don't want to take a faulty goods back, then why these people are making such policies.

Now i am waiting for the person from amazon, who can pick the parcel. Also i am worried that whether amazon will refund my money or not.