Amazon India — product is not delivered and order status is complete on amazon india site

Address:	Pune, Maharashtra, 411045
Website:	amazon.in

I have order harmon kardon aura studio 2 from amazon india on 21st jan 2018 with the estimated shipment date of 25th jan-27th jan. On 23rd jan received sms from im-amazon at 7:36 am that package is arriving early and the amz agent number ([protected]). I called the agent but the number was switched off. At 8:00 am the order status on the amazon app turned to delivered ad was also mentioned that i have personally received the package and signed the paper as well. Both package and agent are untraceable. Called call center and they said that i have to wait till 27th jan and ignore the order status on website/app. Also if i do not receive the order by 27th jan i can cancel the order. This is not acceptable as company has no clue where the shipment is for which amount is paid upfront. They also gave me address incase i want to collect personally. I went there and found the address is incorrect and more over the place is already closed 2 years back. This shows how much the system and people in amazon india are aware of information which they are sharing with the customer. As a digital platform it is expected that there complete traceability of the orders place by customer which is missing here. I have spent extra time to track with amazon india which is not expected. It is more like harassement to the customer.